- At present time we ship to the US only.
- All orders have calculated shipping & handling charges, based on the weight of the items you are purchasing. To get a shipping cost estimate, place the items you would like to purchase in your cart, click your cart and view the "get shipping estimates" form on the shopping cart page.
- Your order will ship out within 1-3 business days after being placed. As all products are handmade, during busy times (such as the holidays) the shipping time may take a few additional days. Order early to ensure holiday delivery.
- You will automatically receive an email when your order ships, which will include tracking information.
What payment methods do you accept?
- We accept Paypal, Visa, Mastercard, Discover, American Express, ApplePay and more.
- Sales tax will automatically be calculated and applied to orders only for residents of New York State.
Do I need to register an account to place an order?
- No, registering an account with us is optional.
- When you are going thru checkout, enter the code in the box for coupon/discount code. Coupons are limited to one per order and can not be combined with any other coupons or offers.
I had a coupon code but forgot to enter it in the coupon code box. What can be done?
- Coupon code must be entered when you place your order. We are unable to apply a coupon to an order after it has been placed.
Are there any items that coupons can't be used on?
- Yes. Items that are already on sale can not receive any further discounts, so your coupon will not be applied to any sale items in your cart.
Where can I find a coupon code?
- You can sign up for our newsletter which we will periodically send out with a coupon code. We also recommend that you follow us on Facebook and Instagram for announcements, contests & giveaways, coupon codes and other general cat cuteness!
What is your return policy?
- Due to the nature of the items we sell, for health reasons, we can not accept returns.
Is each product individually packaged?
- If you need products to be individually packaged, please email us at firstname.lastname@example.org and we will be happy to help you with this request.
Are the toys washable?
- We recommend spot cleaning only, with a damp cloth. Putting the toys into a washing machine with water and detergent could decrease the potency of the catnip.
If you have any questions or concerns not listed here, please send us a message and we will get back to you. You can use the Contact Us link found here.