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      Where do you ship to?
        • At present time we ship to the US only.
          What are your shipping costs?
            • All orders have calculated shipping & handling charges, based on the weight of the items you are purchasing. To get a shipping cost estimate, place the items you would like to purchase in your cart, click your cart and view the "get shipping estimates" form on the shopping cart page.
              When will my order be shipped?
                • Your order will ship out within 1-3 business days after being placed. As all products are handmade, during busy times (such as the holidays) the shipping time may take a few additional days. Order early to ensure holiday delivery.
                  Can I track my order?
                    • You will automatically receive an email when your order ships, which will include tracking information.


                      What payment methods do you accept?

                        • We accept Paypal, Visa, Mastercard, Discover, American Express, ApplePay and more.
                            Will I be charged sales tax?
                              • Sales tax will automatically be calculated and applied to orders only for residents of New York State.

                                              Do I need to register an account to place an order?

                                                • No, registering an account with us is optional. 


                                                  How do I apply a coupon code to my order?
                                                      • When you are going thru checkout, enter the code in the box for coupon/discount code.  Coupons are limited to one per order and can not be combined with any other coupons or offers.

                                                      I had a coupon code but forgot to enter it in the coupon code box. What can be done?

                                                      • Coupon code must be entered when you place your order. We are unable to apply a coupon to an order after it has been placed.

                                                          Are there any items that coupons can't be used on?

                                                          • Yes.  Items that are already on sale can not receive any further discounts, so your coupon will not be applied to any sale items in your cart. 

                                                          Where can I find a coupon code?

                                                            • You can sign up for our newsletter which we will periodically send out with a coupon code. We also recommend that you follow us on Facebook and Instagram for announcements, contests & giveaways, coupon codes and other general cat cuteness!



                                                            Return Policy

                                                            What is your return policy?

                                                              • Due to the nature of the items we sell, for health reasons, we can not accept returns.

                                                              Privacy Policy

                                                              What is your privacy policy?

                                                              • Kitty Kickerz is committed to protecting your privacy. Your personal information will not be sold, traded, or rented to others.  To view our entire privacy policy, please click here.


                                                              Is each product individually packaged?

                                                                • If you need products to be individually packaged, please email us at meow@kittykickerz.com and we will be happy to help you with this request.

                                                                Are the toys washable?

                                                                • We recommend spot cleaning only, with a damp cloth.  Putting the toys into a washing machine with water and detergent could decrease the potency of the catnip.


                                                                    If you have any questions or concerns not listed here, please send us a message and we will get back to you.  You can use the Contact Us link found here.